Accessibility Statement

Our commitment

SN Ability Care Services Pty Ltd is committed to ensuring digital accessibility for people with disabilities. We continually improve the user experience for everyone and apply the relevant accessibility standards to achieve this.

Standards we follow

This website is designed to conform with the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA. These guidelines explain how to make web content more accessible for people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.

Accessibility features on this site

• Keyboard navigation: All interactive elements can be reached and operated using a keyboard alone.
• Skip links: A "Skip to content" link is provided at the top of every page for screen reader and keyboard users.
• Semantic HTML: We use proper heading structure, landmarks, and ARIA labels to support screen readers.
• Colour contrast: Text and interactive elements meet or exceed WCAG AA contrast ratios.
• Reduced motion: We respect the prefers-reduced-motion setting in your operating system and disable non-essential animations.
• Responsive design: The site works on screens from 320 px wide to large desktops and supports zoom up to 200% without loss of content.
• Form labels: All form fields have visible, properly associated labels.
• Image alt text: Meaningful images include descriptive alt text; decorative images are marked accordingly.

Assistive technology compatibility

This site has been tested with the following combinations:

• NVDA + Firefox (Windows)
• VoiceOver + Safari (macOS, iOS)
• TalkBack + Chrome (Android)
• JAWS + Chrome (Windows)

Known limitations

Despite our best efforts, some content may not yet be fully accessible:

• Some older PDF documents may not meet current accessibility standards. We're progressively updating these — please contact us if you need an alternative format.
• Third-party embedded content (such as maps or social feeds) may not always meet our accessibility goals.

Service accessibility beyond the website

Our commitment extends to how we deliver care:

• Documents available in large print, plain English, or alternative formats on request
• Multilingual support workers and interpreters available
• Auslan interpreting can be arranged for meetings
• Easy Read versions of key documents available on request
• Home visits available where attending an office is difficult

Feedback & help

We welcome your feedback on the accessibility of this website and our services. If you encounter an accessibility barrier or need information in an alternative format, please get in touch:

National Relay Service

If you are deaf, hard of hearing, or have a speech impairment, you can contact us via the National Relay Service:

• TTY: 133 677, then ask for 1300 000 000
• Speak and Listen: 1300 555 727, then ask for 1300 000 000
• SMS Relay: 0423 677 767